Guest Portal

Whilst Swan River Hotel’s reception is available 24/7, in order to allow our guests more convenience and to make our check-in process faster while also reducing the risk of COVID-19 transmission, Swan River Hotel provides a pre-check-in facility through our Guest Portal.

Login to Guest Portal
https://guestportal.rmscloud.com/Login/Index?clientId=13235

If you do not have an existing profile with us or are accessing the portal for the first time, you will need to enter your reservation number, last name, and arrival date to login to the portal. You will then be prompted to set a password for your guest profile.

Once you have successfully logged in, you can:

• View your past, current, and future reservations.
• Add any additional guests to your reservations.
• Update your arrival time.
• Download invoices from your past reservations.
• View our Terms and Conditions.
• Update your personal contact details, including updating your photographic identification document.
• You can pre-check-in up to two (2) days before your arrival date.

If you encounter any issues, please contact us on 08 9429 8088 or email us at reservations@swanriverhotel.com.au.